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Refund Policy

Last updated 15 August 2026

The 14 day Satisfaction Guarantee

Take 14 days to put it through its paces. If you don't feel the system is worth every penny, contact us with your before-and-afters for a full refund.

This is a conditional guarantee. It asks you to actually use the system before asking for your money back, and to show us that you did. Here is exactly what that involves, so nothing surprises you later.

How to claim

Email [email protected] within 14 days of your purchase, with:

  • your receipt or order number
  • the Voice Print you built, so we can confirm the Voice Builder was used correctly, as instructed in the Playbook and in the builder itself
  • the information you entered into the Upgrade Builder, specifically your answers to each of its questions
  • your before-and-afters, produced with the software, on real content of yours

Refunds go back to your original payment method, normally within 5 business days of approval. Where a payment processor is merchant of record for your purchase, the refund runs through them and their handling time applies on top.

Why we ask

Everything inside the system relies on the completeness and accuracy of the information you feed it. The steps are easy, and each one carries part of the result. If steps get skipped, the system cannot do what it was built to do, and we cannot and will not be held responsible for what comes back.

You can buy the best treadmill in the world. If you never switch it on, use it incorrectly, or put no effort into it, you can't expect a result. The Content Upgrade works the exact same way.

If your materials show the system was used as instructed and you still don't feel it's worth every penny, you get your money back. And if they show a step went sideways, we would be more than happy to guide you through the proper use of the system, so you can get the kind of results others have been enjoying.

The conditions

To protect all customers, maintain the integrity of the product, and keep the price as low as it is, you must meet these conditions to qualify for your money back within the 14 day guarantee period.

Full conditions are in section 5 of the Terms of Service. The two worth knowing before you buy:

  • An approved refund ends your licence. You stop using the software and delete the files.
  • One refund per person, and a refunded product cannot be bought again at an introductory or promotional price.

If something is wrong before 14 days are up

Write to us first. Most of what looks like a refund is a question with an answer, and we would rather solve it. Either way, the 14 days do not shrink because you asked.

Contact

[email protected]

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